Phoenix residents calling 911 will now be asked if they need a behavioral health expert to respond to an incident rather than a police officer.

You encounter someone collapsed on the sidewalk and quickly dial 911. Whether or not the operator instructs you on how to deliver cardiopulmonary resuscitation could mean life or death, especially if ...

CROWN POINT, Ind. (WLS) -- The Lake County 911 Department in northwest Indiana fired one emergency dispatcher and suspended another after a man was found dead in a church seven hours after he called ...

GREENVILLE, S.C. (FOX Carolina) - A woman claims she was abandoned when she called Spartanburg 911 back in December to report a strange man lurking outside her home. Spartanburg 911 is apologizing ...

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

Chuck Potthast's son apparently found his body ... and he told the 911 operator his dad was bleeding heavily -- and didn't ...

This story contains graphic content that may be disturbing. Dozens of 911 calls from the KDC/ONE cosmetics production and warehouse facility mass shooting in New Albany came pouring in Tuesday night ...

Inside the York County Police Department, you can hear jingle bells from one of Santa’s helpers. Samantha Vincent is a 911 ...

Jimma Reat was shot and killed when 911 ordered him back to road rage scene. April 4, 2012— -- A Denver man who called 911 to report a threatening road-rage encounter reluctantly followed a 911 ...