Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

The program, which started Dec. 3, is fully-funded by Amazon and active until it reaches a cap of 2 million “thank yous” from ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

AI “teammates,” faster product development, and a pivot in Amazon’s applied-AI strategy: AWS SVP Colleen Aubrey joins the GeekWire Podcast to explain how agentic systems are reshaping how Amazon ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Amazon is about to hang up on Echo Connect, an adapter that allows Alexa users to make landline calls with voice commands. The last remaining Echo Connect owners say they’ve received emails in the ...

Did you know that Amazon has a customer relationship management system for sale? It does. It's called Amazon Connect. And it costs about $2.50 a day, according to one analysis. But before we get into ...