Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Years ago, I was asked by a close friend for some career advice. He was contemplating whether to return for an MBA or enroll in law school. He did not see himself being a lawyer, but he was intrigued ...

What are good questions to ask the HR rep/internal recruiter when interviewing? Most of the advice I've found on questions to ask during an interview are things I expect only the subject matter ...

Do what everyone else is doing and get what everyone has got. Unless you want more. If you have more in mind for your life than the average person: more success, more opportunities, more eye-opening ...

Over the past quarter-century, I've kept improving the list of questions I often ask clients to tease out their essence and help them develop goals. Here is the current list of those questions, ...