Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

As tensions flare over war in Gaza, local businesses have felt the sting of bad reviews motivated by politics rather than purchases. Online, people who have never visited an establishment or bought ...