Dealing with customer service via phone rarely wins companies high marks. All too often, calling that 800-number on the back of your bank card means navigating an endless, automated screening system ...

To fail may be human, but for a company to fail at customer service these days may well be disaster. You may remember when I mentioned a Citibank ad last week in a post about features versus benefits ...

Citibank cannot use customer service as a point in its favor, which means the best online banks could be a better choice -- especially if online banks offer higher interest rates on deposit accounts.

Financial giant Citigroup Inc. will hire 400 people to staff a new Citibank customer-service call center at the University of Arizona Science and Technology Park, officials announced Monday. The new ...