For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

Never one to miss an opportunity to toot its own horn — even if that horn is typically broken and will require a technician to arrive at your house between the hours of 8am and midnight — Comcast ...

The Action News Troubleshooters have gotten more complaints about Comcast than any other company. Now the cable giant claims to be re-inventing their customer experience - something many say is long ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

The idea of losing your job after complaining about your home cable service seems a touch absurd. One Comcast customer, however, says that's exactly what happened after he complained to Comcast about ...

Comcast, which offers cable TV, phone, and internet services under its Xfinity brand, is doubling down on luring back cable TV customers who have increasingly cut the cord on service after the company ...

Comcast’s customer service problems are numerous—we might even say legendary—but out of all of them the company’s habit of changing customers’ billing account names to insults like “Asshole” and ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

O'Rourke gave a detailed timeline of his dealings with Comcast during the course of the post, explaining that he became a reluctant customer of the cable provider in early 2013. O'Rourke admitted that ...

Nobody likes Comcast. The cable giant is consistently ranked as one of the worst companies in the United States, but maybe, just maybe, it wants to make nice. Today the company said it’s creating ...

Alternatives have made the so-called triple play a bit pointless, though Comcast may be better for it now that it sees the writing on the wall. The organization can even afford to offer price breaks ...