There’s something about personality tests, behaviour analyses and benchmarking that make humans want to know how they score. Whether it’s just for fun or to make improvements in a certain area of life ...

The following is reprinted with permission from strategicplanningMD.As simple a concept as balanced scorecards are, organizations still have difficulty implementing them effectively. Although the ...

“One’s success is only relevant when measured against one’s potential.” These words from my mentor, Warren Rustand, an influential figure in the entrepreneurial world, resonate deeply with me. In ...

Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

Organizations can’t just *believe* they have a strong speak-up culture. They need to know they do. By following these steps, you can quantify the strength of your internal lines of communication. An ...

White matter hyperintensities (WMHs) in the brain are associated with an increased risk of dementia or cognitive impairment By age 82, most people have WMHs The researchers hope to learn more about ...

Rep. Gerry Connolly speaks to reporters outside of the U.S. Capitol May 15, 2023 in Washington, DC. (Photo by Drew Angerer/Getty Images) Eight federal agencies saw their grades under Congress’ FITARA ...

DOGE, or the Department of Government Efficiency is in the headlines this week for its latest performance management tactic: asking federal employees to email 5 bullet points on their accomplishments ...