As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

All told, it's pretty clear to Target that a big shift is happening in the context of consumer spending. The fact that Target ...

AI, trust, wellness, value, authenticity and proof-led sustainability with real-world examples and brand action ...

Author Filippo Marchesani shows how algorithms shape every click and equips marketers with a practical, ethical lens for understanding digital behavior. COLORADO, CO, UNITED STATES, January 2, 2026 ...

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

Customer connection has become the defining advantage in e-commerce as brands balance personalization, data, automation, and ...

Discover how behavioral modeling helps predict consumer actions using spending data, enabling businesses to refine targeting and enhance risk assessment.

In today's rapidly evolving business landscape, understanding customer behavior patterns and preferences has become more critical than ever before. With the advent of digital technologies, customers ...

CivicScience engages directly with consumers, collecting over one million survey responses daily, to turn real-time insights ...

At Synchrony, Bess Healy’s focus is delivering hyper-personalized experiences to customers through insights-driven technology solutions. Using artificial intelligence in this way, has the power to ...

As prices rose and demand followed, India’s consumer tech market revealed a deeper shift in aspiration, behaviour, and ...