POWELL, OH, UNITED STATES, February 27, 2024 / EINPresswire.com / -- nCloud Integrators, a leading customer success (CS) software implementation, strategy, expert services and administration firm, ...

Last year, I spoke at an industry customer success (CS) conference about creating simple and effective health scores. Accordingly, I developed a "recipe" for effective customer health score creation.

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience ...

“Let’s kill the health score!” Bombshell dropped—not by a competitor, but by a valued member of our customer advisory board (CAB). And guess what? Despite including the customer health score as a core ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...