We asked brands from different industries to share their stories about how VOC programs have helped impact their products, services and business. If you’re on your way to building your first voice of ...

A company's customer service department is often the first (and sometimes the only) personal contact a customer will have with a business. This point of contact establishes your business image in the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Dennis L. Rubin takes a look at the future of fire department customer service programs. By all indications, fire department-based "customer service" programs are on the rise across the nation. It ...

What is the relationship between customer service and business success? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better ...