We asked brands from different industries to share their stories about how VOC programs have helped impact their products, services and business. If you’re on your way to building your first voice of ...

A company's customer service department is often the first (and sometimes the only) personal contact a customer will have with a business. This point of contact establishes your business image in the ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Dennis L. Rubin takes a look at the future of fire department customer service programs. By all indications, fire department-based "customer service" programs are on the rise across the nation. It ...

Amazon is among the most talked-about companies in the world, and for good reason. The e-commerce giant has literally reinvented multiple industries, including: What’s remarkable is that throughout ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What is the relationship between customer service and business success? originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better ...