An Amazon security system designed to ensure expensive items are delivered to the correct person is still backfiring on customers, 18 months after flaws in the system were first exposed. In July 2022, ...
"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...
Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...
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