Minimizing digital friction and fostering digital dexterity in K–12 environments requires a concerted effort that involves training, integration between systems and single sign-on.

To increase conversions on your e-commerce site, you must consider the user experience. Driving website visitors to the checkout page is challenging enough, but additional complications can cause ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

Predictions about the end of the password have been around for years. Bill Gates predicted the password’s extinction in 2004. In 2014 Fernando Corbató, creator of the password, acknowledged that the ...

Editor's Note: This article was originally published in December 2023 and has since been updated to reflect the most current information and industry trends. To the surprise and delight of retailers, ...

DALLAS--(BUSINESS WIRE)--Mobile consumers love a phone upgrade, but trade-in friction is getting worse. Their frustration is even greater when it comes to activation, onboarding, phone care, and ...

Recently I was invited to talk at the conference considered the “Davos of Procurement” about design choices and how to remove friction–one of the core ideas from my book The Human Element. The ...