Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...
Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...
On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...
Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...
Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...
With so many consumers still dissatisfied even after complaining to companies, too many businesses are scripting, outsourcing, or seriously mishandling their customer service, consultant Janelle ...
Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...
Oct 25 (Reuters) - Australia's competition regulator said on Wednesday Chrysler-parent Stellantis NV's STLAM.MI local unit was addressing its concerns over handling of customer complaints regarding ...
In an effort to bolster market confidence, European securities and banking regulators have published a report setting out common complaint handling guidelines that will apply across all financial ...
FACUA found that these airlines often send automated replies or redirect customers instead of resolving their issues. Facua ...
The FCA will lift the pause on handling some motor finance complaints on 31 May 2026, giving time to finalise any ...
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