The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

BOCA RATON, FL - Contracting firms serve internal customers — employees — as well as external customers, stated Mitchell Cropp, president of Cropp-Metcalfe Air Conditioning and Heating, Fairfax, VA, ...

The concept of internal customer service may be just as important, if not even more so, than general customer service. So much of what drives the customer experience is what is happening on the inside ...

No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For close to a decade, I worked in an organization that adopted a corporate-wide continuous ...

Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

Get the latest federal technology news delivered to your inbox. When the reality of COVID-19 began to sink in, it felt like everyone was flooding inboxes with messages of “here’s our plan” or “we’re ...

When it comes to delivering high-quality, customer-focused service, fleet managers many times feel they are being pulled in all directions. And it’s no wonder, because internal customers—owners, ...

When we fail to build a better product for our co-workers, we’re telling them we don’t care. Many companies build pages and systems designed for internal customers, a.k.a. their employees, who need ...

There is one thing we can say as we exit a year few will remember fondly: Business is booming inside corporate finance organizations, driven in part by Covid-19 as well as the global pandemic’s ...

An internal customer is defined as a unit within the university's financial structure. Rates for goods and services provided to internal customers (also known as Internal Sales Activities or ISAs) ...