This week, I watched the DVD of Coach Bob Commings' memorial service from 1992. I have said many times that Bob has had a huge impact on my life and the lives of everybody he touched over his ...

We show loyalty to our parents, our partners, and our best pals. And, of course, our furry friends. But if someone asked you to capture that emotion in words, what would you say, exactly? If you’re ...

There's no question that customer loyalty matters. According to a recent survey by digital business solutions provider Huzzah Media, repeat customers and word-of-mouth referrals are the best sources ...

In protest of an opposing player using the N-word — and not being disciplined immediately — the San Diego Loyal soccer club has forfeited the point it won Wednesday for its 1-1 tie with Los Angeles ...

The Urban Dictionary defines loyalty as making something or someone a priority, and doing so in small and discrete but meaningful ways, staying true to them even when other things call their attention ...

Brand loyalty extends beyond habitual purchasing to represent emotional connections built over time. From company communication styles to product quality and customer treatment, multiple elements ...

ANN ARBOR -- The customer satisfaction analytics firm ForeSee Monday announced the Word of Mouth Index, intended as a successor to the Net Promoter Score as the de facto standard for measuring ...

Oh, boy. Here we go again. Another post on job hopping. This will be my final word on the topic. I promise. My goal here is to move the debate forward, add my POV but not inflame things any further.