Forbes contributors publish independent expert analyses and insights. Tess Brigham (MFT, BCC) covers mental health in the workplace. The landscape of work has dramatically shifted, and managing hybrid ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Platform innovations help companies build better private and hybrid clouds by tackling complexity, security threats, downtime, ISG Provider Lens™ report says STAMFORD, Conn.--(BUSINESS WIRE)-- More ...

Managers often complain about hybrid employee procrastination resulting in missing deadlines and task delays, when compared to their in-office colleagues. Research by Microsoft, which surveyed 20,000 ...

Cisco introduces foundational multi-customer management capabilities within Cisco Security Cloud Control, purpose-built for Managed Service Providers (MSPs). The innovation streamlines operations, ...