As companies continue to use AI to automate more lower-level functions, Salesforce’s VP of Workforce Innovation Ruth Hicken ...

Nathalie Scardino, chief people officer at Salesforce, reveals the three-metric framework the company uses to measure ...

Salesforce has launched an “AI Fluency Playbook”, based on its own workforce’s experience, aimed at guiding customers on AI ...

The company says that improving AI competency will allow a human workforce to enjoy greater agency within their jobs in ...

Even if your company isn’t one of Salesforce’s myriad clients, this system is a little sample of the future, and yet another example of how AI is encroaching on diverse sectors of everyday work life.

Salesforce Inc. Chief Executive Officer Marc Benioff said his company has automated a significant chunk of work with AI, another example of a firm touting labor-replacing potential of the emerging ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with real enterprise adoption and ROI.

Apprehension is brimming at the fore. It barges into dinner-table conversations, boardroom briefings, and late-night Slack threads: Will artificial in.

Deterministic controls in Agentforce aim to curb unpredictable behavior, but analysts warn the move adds operational burden ...

It’s the end of email marketing as we know it. Okay, that might be a bit dramatic. But there’s no arguing that agentic AI isn’t just changing the way marketers design and sell products; it’s also ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

No company has made as big a bet on AI agents as Salesforce. In fact, Salesforce founder and CEO Marc Benioff almost changed the company’s name to “Agentforce” to reflect just how much its future ...