Salesforce is serious about AI – and customers are too. The tone of Dreamforce was a lot more serious this year than previous events, with a focus on Salesforce as a trusted partner to help its ...

Ursula Soritsch-Renier, Group CIO and Digital Leader at Nokia Last year Salesforce launched its Customer Success Group under the leadership of long-time staffer Brian Millham. Every tech company says ...

Sept. 17, 2024 -- By: Raju Malhotra -- Last Thursday, Salesforce unveiled Agentforce, a suite of autonomous AI agents that augment employees and handle tasks to help drive unprecedented efficiency and ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Nathalie Scardino, chief people officer at Salesforce, reveals the three-metric framework the company uses to measure ...

Salesforce.com, an online software as a service (SaaS) company distributing business software, is best known for its Customer Relationship Management (CRM) products. The company, which has its ...

"With Salesforce, we feel confident in the future of our business — even in challenging economic times — because of the increase in customer connection and internal efficiencies we've achieved by ...

Salesforce.com was co-founded by Marc Benioff in 1999. At that time, multi-tenant software as a service was a relatively new concept in business. Salesforce eventually adopted the slogan "no software, ...

Salesforce, this week announced the upcoming launch of the Salesforce Startup Program in Sri Lanka to foster growth and ...