The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

You’re having a very specific issue with a product or service and need an answer from the company’s customer service agent. But once you begin a conversation with the artificial intelligence (AI) ...

As entrepreneurs, a lot of us tend to be visionaries. We have big ideas of what peak success looks like in our business or as leaders. But sometimes, we get caught up in big, lofty visions that are ...

SALT LAKE CITY — In 2017, a manager in the account creation department at Vivint Smart Home gave a presentation showing just how prevalent deceptive tactics were at the company. Among the things the ...

Yoolax’s 2025 achievements reflect more than product upgrades - they mark a shift toward smarter, more user-centric living.