Globally, market dynamics are evolving as telecom carriers reorient toward software-based offerings, while hyperscale cloud providers and specialized vendors compete to deliver advanced, ...

The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...

Integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency. Telephony and CRM are two technological ...

The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...

The call-center equivalent of network-based denial-of-service attacks, known as telephony denial-of-service (TDoS), have targeted emergency services among other industries, enough to garner attention ...

After the government’s recent approval to full-fledged internet telephony by telcos, state-owned Bharat Sanchar Nigam Ltd (BSNL) today said it is ready with its new offering ‘Wings’, which will be ...