LONDON--(BUSINESS WIRE)--Khoros, the leader in digital-first customer engagement software and services, today announced its integration with leading review platform, Trustpilot. This partnership ...

Customer trust can make or break a brand. According to PWC's 2024 Trust Survey, 93% of business executives agree that building and maintaining trust improves the bottom line. To underscore this, 46% ...

The new AI-assisted features help high-growth businesses strengthen consumer relationships by anticipating and summarising current and future trends through reviews Larger businesses often collect ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) today announced a new integration that lets businesses engage with customers on nontraditional support channels. Static reviews, comments and ...

South West renewable energy firm Good Energy has been rated as the top-rated energy company for customer service in the UK. The Chippenham-based business, which was founded 26 years ago to ...

Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – ...