As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

The notion of a configuration management database (CMDB) is becoming a core area of interest for the industry as it represents the coming together of two key requirements: the architectural ...

In today's world, it is not possible to grow your business without investing in IT services. And if you think that IT services means just your internal computer network, you are quite mistaken. IT ...

In the Star Trek universe, a master systems display (MSD) is the screen that appears behind Worf in “The Next Generation,” in the table in main engineering where Geordi La Forge hangs out, and in many ...

With so much of the modern enterprise powered by IT, visibility into IT infrastructure is mission critical. As IT infrastructure continues to grow and become more complex, this sought-after visibility ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...