Si un clone de Donald Trump devait prendre demain la tête d'une grande société de call-centers d'expérience client externalisée, de BPO, selon les termes parfois employés par les spécialistes, il ...
Pia ne veut pas finir comme Cora dans le roman Le dernier des Mohicans ( Fenimore Cooper), publié voici deux cents ans. Un bon exemple en est donné avec la pépite qui suit, un reportage consacré au ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Leader du jockeyage automobile (le convoyage de véhicules), DriiveMe.com est appelé des centaines de fois par jour par ses chauffeurs, pour des urgences. David Saguez, le directeur des opérations, ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Une femme, un homme, un seul peuvent-ils changer la donne dans des métiers concurrentiels, tel celui de la relation client, du BPO ? C'est à cette question que tentent de répondre les deux témoins du ...
Two million views in one year for a French independent film illegally distributed by Webedia (Boxoffice) on YouTube call for an attack by the producer. Manuel Jacquinet – co-writer and executive ...
The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
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