Why did Alexa’s voice change? Users say the new sound is jarring, emotional, and unexpected after Amazon’s latest update.

Since the launch of Alexa+, engagement with the assistant has jumped by scores over the older Alexa, with customers using it ...

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. The new, large language model-fueled version of Alexa is ...

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Smart assistants feel friendly, which makes oversharing easy. Here’s a look at Alexa questions that can cause real problems ...