Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Microsoft is rolling out a new “Copilot Checkout” feature that lets shoppers complete purchases directly inside its AI ...

Overview: The Amazon Weekend Sale features top laptop accessories at deep discounts, helping users upgrade performance, comfort, and daily productivity.Popular ...

Hyperoptic, the UK’s alternative full fibre broadband provider, has appointed Emma Dark as Customer Experience and Service Director and Nemanja Zec as Head of ...

Elevate your new year wellness routine for less with Jennifer Aniston's favorite Vital Proteins powders, on sale now at ...

(CX) and consumer behaviour. In 2025 AI went mainstream, but customers stayed stubbornly human, says Liezel Jonkheid, ...

A man pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit.

Amazon tests Shop Direct, pulling product listings from other retailers without consent, highlighting data scraping issues.

Google LLC has unveiled a new open commerce standard that’s designed to enable artificial intelligence agents to automate the ...

Food delivery platform Grubhub has confirmed a recent data breach after hackers accessed its systems, with sources telling ...