Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

LAS VEGAS, June 06, 2025 (GLOBE NEWSWIRE) -- Hyperscale Data, Inc. (NYSE American: GPUS), a diversified holding company (“Hyperscale Data” or the “Company”), today announced that its indirectly wholly ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a trusted global customer experience (CX) leader, today announced that Alorica ReVoLT (Real-time Voice Language Translation) received the 2024 Best ...

Expanding on its role in supporting technology-backed advancements and encouraging secure digital transformation in line with ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

MIAMI, FL, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI-driven initiatives focused on productivity, customer experience, and the transformation of corporate service operations. C&M, a ...

About 200 Humana call center agents are now using artificial intelligence software to enhance customer service, according to the Wall Street Journal. The software, developed with tools from Cogito ...

Rashid, representing Kuwait Fire Force (KFF), said the new applications facilitated many things, especially in terms of ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...