Patients fill a row of chairs while waiting to be seen at an emergency room in Fresno. (Genaro Molina/Los Angeles Times) If you’re in pain and have to go to the emergency room, it’s good to be a white ...

We can add fear of being judged by clinicians to the list of patient stresses, concerns and factors that impact overall satisfaction. Nearly one in five patients lives with this concern, and a new ...

What comes to mind first when you think about being patient? If you're like most people, you probably think about experiences of waiting, or suppressing your frustration or annoyance. But, digging ...

What comes to mind first when you think about being patient? If you're like most people, you probably think about experiences of waiting, or suppressing your frustration or annoyance. But, digging ...

Michael Anne Kyle had just begun her Ph.D. in health policy and management at Harvard Business School when her friends started complaining about the health care system. Many of them were having ...

A study conducted by researchers at the Palo Alto Medical Foundation Research Institute and the Dartmouth Center for Health Care Delivery Science suggests certain factors, including patients’ fear of ...