AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Outsourcing is expected to change contact centers in the future as companies look to improve customer experience (CX) by utilizing ...

What would you ask your best customer if you could sit down to have a coffee with her? If your aim is to improve the relationship, your best bet would be to talk about her experience with your company ...

Dell Technologies cemented its position as a major AI player with changes across its PC, server, and storage lines in 2025, ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

The design of the SAC Health Brier campus nods to the San Bernardino's natural landmarks and healing traditions.

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.