Stonehill Introduces New Customer Experience Consulting Model to Drive NPS and CSAT Performance

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...
TMCnet

Riskified Analysis Reveals 1 in 4 Refund Dollars Is Abusive; Introduces "Dynamic Returns," a New Policy Protect Feature, to Safeguard Revenue While Increasing Customer Satisfaction

"Item Not Received" (INR) claims are the most abused category, with a 25% higher likelihood of fraud vs "Missing Items" (MI) claims, as bad actors exploit liability gaps (consistent with Dark Web ...
SlashGear

This Is Considered The Most Disappointing Car Brand In Terms Of Customer Satisfaction

Reviews are an essential part of the car-buying decision, but they can only tell us so much. Even the most thorough review can only offer a short-term snapshot of the car, focusing more on features ...
T&D

J.D. Power Reports Business Customer Satisfaction Challenged by Rising Costs and Increased Outages

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...
Soompi

K-Pop Idols Reveal Whether They Will Be Taking This Week's 2026 College Entrance Exam

With South Korea’s annual college entrance exam coming up this week, many celebrities who are currently high school seniors (mostly born in 2007) have shared whether they will be taking the 2026 ...
Scientific Research Publishing

Osei, F., Ampomah, G., Kankam-Kwarteng, C., Opoku Bediako, D., & Mensah, R. (2021). Customer Satisfaction Analysis of Banks: The Role of Market Segmentation. Science Journal of ...

ABSTRACT: The study assesses the contribution of financial Technology to financial inclusion in Tanzania. It explored the accessibility and usage of financial Technology, the influence of financial ...
techtimes

Competitive Advantage Through Precise Market and Customer Analysis

In an increasingly complex and globalized business world, precise data and in-depth analysis have become more than just strategic tools. They form the foundation for sustainable decisions that ...
Detroit Free Press

Subaru tops customer satisfaction survey as Toyota falls, Stellantis brands occupy bottom

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...
Business Wire

Perfect Corp.’s AI Skin Analysis Technology Wins Newsweek AI Impact Award for Best Customer Experience in Brand & Retail Category

NEW YORK--(BUSINESS WIRE)--Perfect Corp., the leading beauty and fashion tech solutions provider, today announced that it has been named the winner of the “Brand & Retail: Best Outcomes, Customer ...
Nation's Restaurant News

In-N-Out Burger has the highest employee satisfaction scores for the 10th straight year

In-N-Out Burger’s employees are apparently very happy. The California-based quick-service chain has the highest employee satisfaction scores of all major restaurant chains based on Glassdoor reviews ...
IEEE

Beyond Textual Analysis: Framework for CSAT Score Prediction with Speech and Text Emotion Features

Abstract: In today’s competitive landscape, accurately assessing customer satisfaction is crucial for business success. This paper presents an innovative methodology for call centers, leveraging ...