“My hope is as we add more self-service options, the more mundane, simple tasks keep getting handled by a bot and the more complicated tasks keep going to an agent,” said Dustin Hubbard, center, chief ...

From remote deposit capture to personal payment apps like Venmo, Cash App and Zelle, a significant number of bank customer use their phones for banking. WaFd Bank (WaFd) wanted to improve the customer ...

The future of bank branches was uncertain even before the global pandemic came along and drove consumers to use online and mobile banking more. But recent research is telling bank executives that ...