As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Contact centers today wrestle with multifaceted operational challenges that impact their ability to deliver consistent, high-quality customer experiences. These range from managing high employee ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, we are going to take a look at where Five9 Inc. (NASDAQ:FIVN) stands against ...

Five9 has struggled with poor price performance due to accounting losses but shows potential with recent accounting profits. The contact center software market is fragmented, expected to grow over 20% ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, today reaffirmed its commitment to customer success through tailored, ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...