The New York State Department of Motor Vehicles is launching new technology to improve customer service for residents and ...
Typing is the hidden bottleneck in your contact center. You don’t see “keystrokes per minute” on a single dashboard, but you ...
AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
TwistedSifter on MSN
Call center agent got a call from a woman who was inquiring about her credit card points, and she was angry to find out she didn’t earn any at all
The post Call Center Agent Got A Call From A Woman Who Was Inquiring About Her Credit Card Points, And She Was Angry To Find ...
On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...
Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...
Pacific Gas & Electric customers are going to see changes to their electricity rates starting in March, according to an email ...
Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.
The Buyer's Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology ...
The Choctaw Cultural Center won the 2025 Excellence in Customer Service Award. The director of development said this award ...
Security and compliance remain integral to adoption. Sztern notes that NLPearl applies end-to-end encryption and maintains infrastructure designed to meet stringent data protection and access control ...
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