Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

The last time a Canadian Prime Minister visited China was in 2017, when Justin Trudeau met Xi Jinping in Beijing. That was ...

When it comes to personal brands, President Donald Trump has one that’s strong and well-defined. For the last four decades—as Trump has been a key figure in business, media and politics—his brash, ...

Any company can offer valuable products and services, but many businesses operate in a transactional manner. They neglect the customer experience, prioritizing sales over growing customer ...

Earning sales from customers takes time and effort. Depending on your industry and product prices, encouraging a customer to do business with your company could take weeks or months. Even if you’re in ...

Rich Lesser, Global Chairman, Boston Consulting Group, is a leading voice on global strategy, leadership and geopolitics.