Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

Profitability also emerges through operational excellence. Faster hiring cycles fill revenue-producing roles sooner.

The shops that win on cycle time, retention, and reputation treat every phase of a repair as part of one connected system.

Bed Bath & Beyond names Marcus Lemonis CEO, unveiling a 3-pillar “Everything Home” strategy using AI data and asset-light ...

Rather than argue with customer support, I used AI to navigate cancellation flows and surface hidden retention offers. The ...

Why are customers leaving, and what can we do about it? If you’re watching customers slip away despite your best efforts, you’re not alone. In subscription-based businesses — think streaming services, ...

More than half of hiring managers also said that layoffs are on the table, particularly in early 2026 as companies rebalance ...

Snowflake shows slowing 28% growth, declining retention, heavy stock comp, high leverage, rich valuation, and a $110 target.

DUNCAN The beginning of a new year often brings a sense of renewal across organisations. Leadership teams refine goals, strategies are refreshed, and commitments to improve customer experience are ...

By adopting commonsense systems and procedures, owners and managers in any industry can increase employee retention. The five hacks listed below offer practical solutions to the very common problem of ...

Black female professionals have seen a steep drop in employment over the last year. They are turning to each other for pep ...