"Item Not Received" (INR) claims are the most abused category, with a 25% higher likelihood of fraud vs “Missing Items” (MI) claims, as bad actors exploit liability gaps (consistent with Dark Web ...

The RBI has also revamped its citizens’ charter to improve transparency and efficiency. Of the original 204 services listed, ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

According to the "Voice of the Customer" report, vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Overview AI helps marketers automate campaigns, analyze customer behavior, and deliver personalized content across multiple ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

Uniqode reports QR Codes are key for collecting first-party data, offering consent, context, and engagement insights over ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity ...

Navan's Kim Hamer talks about what travel buyers say they need now, why the end-to-end experience matters, performance of AI ...