Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together.

Advancing Talkdesk Retail Experience Cloud (TM) with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

On Jan. 12 Five9 announced an expanded partnership with Google and a new joint Enterprise CX AI solution targeting large ...

Here are the top cloud security trends I'm seeing in my crystal ball for the New Year — particularly arming us for AI ...

Amazon's cloud unit AWS on Thursday launched a service hosted entirely in Europe, aiming to reassure customers worried about ...

At $700 million, the deal, which has just closed, is TCS’s largest since 2008 when it purchased Citigroup Global Services Ltd ...

Wasabi Technologies Inc. today said it has raised $70 million in new equity financing at a $1.8 billion valuation as the ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining real-time data ingestion with autonomous AI ultra intelligence. Salesforce Data ...