Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

In 2026, AI will move from pilots to accountable production at scale, where cost, trust, realistic views on agents and ...

Customers average 24% chat-to-order conversion, with peaks as high as 58%, by unifying service and shopping to drive higher engagement and ROINEW YORK, Jan. 13, 2026 (GLOBE NEWSWIRE) -- At NRF 2026, ...

Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today introduced Customer ...

Founder Kate Assaraf of Dip is choosing to work almost exclusively with independent retailers. She's redirected $5 million ...

A video of a Zomato delivery agent eating a customer’s order after a disagreement over doorstep delivery has gone viral, ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...