Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The latest report highlights staffing reductions, rising retirement claims and ongoing customer service and improper payment ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Amazon doesn't want other brands' AI agents on its site. But Amazon's AI agents are trawling the internet to sell products it ...

Certified Pre-Owned RV Program launches with full inspections and added protection, offering buyers peace of mind, ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

To boost drive-thru speeds, McDonald’s is expanding its Ready on Arrival program. The geofencing-powered system in the ...

Statewide paid family and medical leave (PFML) programs deliver essential benefits to individuals who need time away from ...

Professor Watson announces the opening of enrollment for the next session of Ethics in the Workplace, a specialized course ...

After years of delays, the IRS expects to complete modernization of its fragmented IT systems by 2028, a former acting IRS ...

PLDT Inc. was named a Network Transformation Icon for Growth at the 2025 Fast Mode Awards, making it the only ...

Entergy Arkansas will hold a series of customer events Monday across Arkansas to connect customers with resources and community partners who can provide assistance and energy saving options.