The public will get its say starting this week on Pennsylvania American Water Co.’s proposed rate hikes ranging from $120 to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A quiet happy hour turned into a viral ethics lesson when a server refused to hand over a simple plastic cup. The waiter ...

For approximately 38,000 customer-owned water service lines whose materials remain unknown, CU crews will begin going door-to ...

Indyme launches WiFi Call Button at NRF. Features "Ack Back" feedback, silent response mode for safety compliance, and ...

PSO says the average residential customer’s monthly bill would increase by about $25 if the rate review is approved. Company ...

The South Dakota Public Utilities Commission approved a rate increase for NorthWestern Energy’s electric customers residing ...

FirstEnergy has requested that Ohio regulators loosen power outage reliability standards in Ohio. Critics say the proposed ...

Dozens of Tucsonans came out to a spirited town hall held by Arizona Attorney General Kris Mayes on her office's efforts to ...

The Federal Communications Commission is letting Verizon lock phones to its network for longer periods, eliminating a ...

Delmarva Power customers in Delaware could soon see higher electric bills as the utility seeks a nearly $70 million increase ...