In this week's "Job Descriptions Decoded," I feature a position for a sales/customer service position. In this series, each week, I analyze a live job listing in a different industry from AOL Jobs and ...

Customer Service Assistants (CSAs) perform a number of administrative and clerical tasks in support of the overall department goals and mission. They serve as the primary customer service ...

Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to assist ...

Although the role of a customer service agent is typically entry-level, this employee is one of the most important members of a small business' team. Interacting directly with customers at all stages ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...