The future of customer experience is AI agents working together

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...
中国日报网

Consumer complaints rise over AI customer service failures

While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...
CEOWORLD magazine

Customer Confidence, by Design

From Board Confidence to Customer Confidence, the advantage of a Customer Advisory Board (CAB) is simple: it becomes a ...
justthenews

In Trump's first year, customer service at Social Security markedly improved, watchdog finds

During President Donald Trump's first year back in office, auditors said customer service at the Social Security Administration markedly improved as tens of millions more Americans were served in 2025 ...