Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

While more businesses have adopted intelligent customer service systems to improve efficiency, consumer complaints are mounting over chatbots' inability to understand or resolve problems, with ...

From Board Confidence to Customer Confidence, the advantage of a Customer Advisory Board (CAB) is simple: it becomes a ...

During President Donald Trump's first year back in office, auditors said customer service at the Social Security Administration markedly improved as tens of millions more Americans were served in 2025 ...

According to ElevenLabs (@elevenlabsio), the company has extended its Agents Platform by introducing Chat Mode, enabling businesses to deploy text-only conversational ...

After being named by Discord as the third-party responsible for the breach, 5CA said none of its systems were involved. Discord informed users on October 3 that some of them may have had their ...

Discord has informed users that a data breach occurred at a third-party vendor that has resulted in the exposure of about 70,000 users’ government identifications. Discord said that its system was not ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and regions worldwide. Its broad range of batteries is widely used in household appliances, ...