Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

A Zomato delivery agent ate a cancelled late-night order after a customer refused to come downstairs, triggering a viral ...

Agentic AI offers autonomous decision-making, but most businesses underestimate the digital groundwork required for ...

The online travel agency has invested in AI to boost the productivity for Expedia's workforce and make travel hiccups easier ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

Toku Ltd. ("Toku" or the "Company"), a Singapore-incorporated AI-powered customer experience (CX) platform, today ...

Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce with unmatched AI capabilities, today announced the commercial availability of its AI Agents. This new generation of ...

The utility CIS software market offers growth opportunities through the increasing adoption of AI-driven solutions, digital ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

The Swedish financial institution adds P2P payments as it tries to bolster its neobank aspirations. Payment firms don't like ...