Telecom giant Verizon experienced a phone service outage on Wednesday that impacted over 100,000 users in the U.S., with the ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

HMRC has come under fire after its customer service hotline forced taxpayers to wait on hold for 'up to an hour' and even cut ...

CustomerFirst, a new team of experts, will be dedicated to cutting long phone queues, repeated form-filling and endless ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

The telecoms giant revealed to This Is Money last year that it spent £1million on customer serviceevery day but was eyeing ...

Verizon outages today, Wednesday, Jan. 14, hit the U.S. with customers reporting "SOS" mode on their phones, Fios outages, ...

Verizon issues $20 credit to customers after Wednesday network outage. Business accounts contacted separately for ...

The lawmakers questioned whether the Trump phone venture engaged in false advertising with its claims that the phone will be ...

If you're a Verizon customer who's noticed your phone shifting into SOS mode throughout the day, there's now an official ...