Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

RailOne app by the Indian Railways is offering a discount for a specific type of ticket booked through its platform. Find out ...

Utilities regulators in Maryland are prepared to expedite reviews of two natural gas-fired power plants proposed by Baltimore-based Constellation Energy. The state's Public Service Commission on ...

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...

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The transition from brick-and-mortar retail to digital ecommerce has generated a deluge of online customer engagement for businesses. With so much trackable information about your target audience on ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Key insight: Ramp connected petabyte-scale unstructured customer data to enterprise LLMs. What's at stake: Misclassification risks could trigger litigation, regulatory scrutiny and reputational damage ...

A man was killed early Saturday after being ejected from his vehicle during a crash on Interstate 71 in Warren County, authorities said. Ohio Valley Goodwill opens 21st store, revitalizes Cincinnati ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...