Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

LAS VEGAS--(BUSINESS WIRE)--Tachyum™ today announced that it has launched enhancements to its online Customer & Partner Portal with the addition of a ticketing system for users performing testing and ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

The Customer 360 feature gives agents full visibility into past interactions, service levels, and account history — all in one view. Supportbench’s latest update introduces customizable client portals ...

Film festivals are no longer simple ticket-at-the-door events - and haven''t been for a long time. Modern festivals require ...