Doug Betts is the President, Dealer Solutions at J.D. Power. He joined the company in 2017. He regularly provides perspective on the state of the automotive industry in media outlets like Automotive ...

Simply sign up to the Life & Arts myFT Digest -- delivered directly to your inbox. The setting is worthy of a spy novel: the narrow, softly lit Mediterranean joint down a cobblestone Soho street, the ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

How to manage the eight critical elements of organizational life by Boris Groysberg, Jeremiah Lee, Jesse Price and J. Yo-Jud Cheng Strategy and culture are among the primary levers at top leaders’ ...