Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it ...

The Missouri Public Service Commission approved a rate increase for Liberty Utilities that will boost the company’s annual ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

A Zomato delivery agent ate a cancelled late-night order after a customer refused to come downstairs, triggering a viral ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

Companies investing in unified, managed and rich data layers will drive innovation in the coming decade. Through these ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

The online travel agency has invested in AI to boost the productivity for Expedia's workforce and make travel hiccups easier ...