As targeted support is a one-off service, it does not involve ongoing suitability assessments. Firms are required to assess ...

The FCA will lift the pause on handling some motor finance complaints on 31 May 2026, giving time to finalise any ...

FACUA found that these airlines often send automated replies or redirect customers instead of resolving their issues. Facua ...

The Financial Conduct Authority will lift its freeze on handling motor finance complaints on 31 May next year, ending a pause ...

The Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA) have issued a joint statement confirming how complaints will be treated under the new targeted support regime ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

The Union Finance Ministry on Tuesday said an upgrade of the Complaint Management System is being envisaged with advanced features and AI-enabled tools to streamline complaint handling at the Reserve ...

The UK’s Financial Conduct Authority is restructuring how financial firms report consumer complaints, replacing five separate ...

Consumer Reports ranks Michelin as the #1 tire brand for 2025, surpassing Bridgestone. Top-rated models include the Michelin ...

New Insurance Ombudsman Rules shift grievance handling from negotiation to structured adjudication.Draft proposes penalties ...

Expressing concern over rising customer complaints, the Insurance Regulatory and Development Authority of India (IRDAI) chairman Ajay Seth on Wednesday underscored the need for the insurance companies ...

About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...